Microsoft Copilot Studio
Custom AI agents for your company — with your knowledge base, your brand.
What is Microsoft Copilot Studio?
Microsoft Copilot Studio (formerly Power Virtual Agents) is the low-code platform for custom AI agents based on Microsoft Azure AI. Copilot Studio agents access company knowledge bases (SharePoint, PDFs, Confluence, web) and deliver precise answers with source references. They can be integrated into Microsoft Teams, SharePoint, websites and mobile apps.
fewer HR queries through HR Copilot (CNEXT customer measurement)
CNEXT Projektdatenfrom – for a productive Copilot Studio basic agent with CNEXT
CNEXT Projektdatento the first productive Copilot Studio pilot
CNEXT Projektdaten“Copilot Studio agents are most valuable when the knowledge base is well maintained. Our recipe for success: first clean up the SharePoint information architecture, then set up the agent. That's how RAG really works.”
Marcel Haas— CEO & Solution Architect, CNEXT
Copilot Studio Use Cases
HR Copilot
Answers employee questions about holidays, expenses, onboarding and company policies — around the clock.
IT Helpdesk Copilot
Resolves 40–60% of first-level IT tickets automatically — password reset, software requests, access applications.
Compliance Copilot
Responds to regulatory queries from standards, guidelines and manuals — with source references.
Swiss Reference Projects
Concrete Copilot Studio projects by CNEXT for Swiss businesses.
HR Copilot (pharmaceutical company, Basel)
Copilot Studio agent answers employee questions about holiday regulations, expense policy and onboarding from SharePoint documents. 42% fewer HR emails after 3 months. Rolled out in Teams, 200+ users.
IT helpdesk agent (insurance, Zürich)
AI agent automatically resolves password resets, software requests and access applications via Power Automate. 55% of first-level tickets handled automatically. Escalation to IT team for complex cases.
Compliance Copilot (bank, Geneva)
Agent answers regulatory questions from FINMA documents, internal guidelines and FinSA texts with source references. Research time reduced from 25 minutes to 2 minutes.
Frequently Asked Questions about Copilot Studio
What is Microsoft Copilot Studio and what is it used for?
Microsoft Copilot Studio (formerly Power Virtual Agents) is Microsoft's low-code platform for custom AI agents. Use cases: HR self-service, IT helpdesk automation, customer support, compliance assistants and product advisers — all based on your company's own knowledge base.
What is the difference between Copilot Studio and Microsoft 365 Copilot?
Microsoft 365 Copilot is embedded in M365 apps (Word, Teams, Outlook) and uses the entire M365 tenant as a knowledge source. Copilot Studio allows custom AI agents with specific knowledge sources (specific SharePoint sites, PDFs), defined conversation flows and integration in your own portals or external websites.
Can Copilot Studio access our SharePoint knowledge base?
Yes. Copilot Studio natively connects to SharePoint Online sites as a generative answer source. The agent searches SharePoint content with RAG (Retrieval-Augmented Generation) and provides answers with source references. CNEXT prepares SharePoint content for optimal RAG quality.
How much does a Copilot Studio agent cost?
Copilot Studio is billed per message: approximately CHF 0.008/message (classic responses) to CHF 0.04/message (generative AI responses). Development costs: from CHF 8,000 for a basic agent. CNEXT provides a binding cost estimate after a use-case workshop (0.5 days).
How long does it take to develop a Copilot Studio agent?
Basic agent with SharePoint knowledge source and 5–10 pre-built response paths: 2–3 weeks. Full HR or IT helpdesk agent with escalation to human agents and Teams integration: 4–8 weeks. CNEXT works iteratively with weekly demos.
Can a Copilot Studio agent be integrated into Microsoft Teams?
Yes. Copilot Studio agents can be published directly as a Teams app — employees find the agent in Teams like a colleague. Alternatively, integration into SharePoint intranets, external websites or mobile apps is possible.
How secure are Copilot Studio agents for confidential company data?
Copilot Studio respects Microsoft 365 permissions: the agent only returns information from SharePoint sites that the requesting user would also have direct access to. Additionally, Data Loss Prevention policies and content safety filters can be configured.
What are typical ROI scenarios for Copilot Studio in Switzerland?
HR Copilot: 30–50% fewer HR queries by email, relieving the HR team. IT helpdesk: 40–60% of first-level tickets automatically resolved. Compliance Copilot: research time reduced from 30 to 3 minutes. CNEXT measures ROI with concrete before/after KPIs in every project.
Can Copilot Studio connect to Power Automate?
Yes. Copilot Studio agents can trigger Power Automate flows: ticket creation in ServiceNow, email sending, database queries, SharePoint list entries. This enables complete end-to-end automation without human intervention for standard requests.
How do I keep the Copilot Studio agent up to date?
Copilot Studio agents are low-maintenance when the knowledge sources (SharePoint) are well maintained. CNEXT recommends: quarterly review of frequently asked questions, analysis of agent analytics (unanswered questions) and regular updating of SharePoint sources.
AI agents for your company?
CNEXT develops Copilot Studio agents based on your SharePoint knowledge base.
Free initial consultation