Microsoft Teams
Collaboration, telephony and governance for Swiss businesses — from implementation to managed service.
What is Microsoft Teams?
Microsoft Teams is the central collaboration platform in Microsoft 365 for chat, video meetings, file storage and telephony. Each Teams channel is linked to a SharePoint document library. Viva Connections brings the SharePoint intranet directly into Teams. Microsoft 365 Copilot summarises meeting content and creates action points.
of Swiss M365 customers use Teams daily
CNEXT Kundendatenfor a complete Teams implementation with governance at CNEXT
CNEXT Projektdaten“Teams governance is not an IT topic, it's a business topic. Without clear rules, 300 uncontrolled Teams emerge in 12 months — and no one knows where what information is.”
Marcel Haas— CEO & Solution Architect, CNEXT
Teams Services from CNEXT
Implementation & Rollout
Governance concept, information architecture, compliance configuration and adoption for Swiss businesses.
Teams Telephony
Direct Routing with Swiss SIP trunks or Microsoft Calling Plans as a complete PBX replacement.
Teams Governance
Lifecycle management, naming policies, guest policies and compliance recording for controlled Teams environments.
Swiss Reference Projects
Concrete Teams projects by CNEXT for Swiss businesses.
Teams governance (municipality, Canton Bern)
CNEXT implements Teams governance for 450 employees: naming conventions, lifecycle management, guest policies and compliance recording for council meetings. Reduced from 380 uncontrolled Teams to 95 structured Teams.
Teams telephony PBX replacement (SME, Lucerne)
Replacement of a Swisscom ISDN system with Teams Direct Routing with 120 lines and 8 auto-attendants. CHF 18,000/year in telecommunications costs saved. Project duration: 10 weeks including training.
Teams rollout (industrial SME, Schaffhausen)
Teams rollout for 180 employees including shopfloor integration (tablets in production). Information architecture based on CNEXT model: 12 Teams, 48 channels, SharePoint intranet in Viva Connections.
Frequently Asked Questions about Microsoft Teams
What is Microsoft Teams and why do Swiss companies use it?
Microsoft Teams is the central collaboration platform in Microsoft 365 for chat, video meetings, file storage (SharePoint) and telephony (Direct Routing). In Switzerland, over 80% of M365 customers use Teams daily. Teams is the most widely used business collaboration platform in Switzerland — ahead of Zoom and Webex.
How much does Microsoft Teams cost in Switzerland?
Microsoft Teams is included in all Microsoft 365 Business and Enterprise plans (from CHF 5/user/month for Teams Essentials, in M365 Business Basic from CHF 6/user/month). Teams Phone (telephony) requires an additional calling plan from CHF 8/user/month or Direct Routing with a Swiss SIP trunk.
How does CNEXT implement Microsoft Teams for our company?
CNEXT implementation in 4 phases: 1. Governance concept (who can create Teams? what naming policies? what guest policies?), 2. Technical configuration (compliance, retention, DLP), 3. Information architecture (Teams structure, channel design, SharePoint integration), 4. Adoption (training, champions programme). Duration: 4–8 weeks.
What is Teams governance and why is it important?
Teams governance defines: who can create Teams (everyone or only IT?), naming conventions (prefixes, suffixes), lifecycle management (expiry date for inactive Teams), guest policies (external users) and retention policies. Without governance, 200–500 uncontrolled Teams often emerge in 12 months — with unclear owners and duplicate content.
Can Microsoft Teams be used as a telephone system?
Yes. With Teams Direct Routing (connecting Swiss SIP trunks from Swisscom, Salt, Sunrise) or Microsoft Calling Plans, Teams becomes a complete cloud telephone system (UCaaS). Features: number portability, auto-attendant, call queues, emergency calls, voicemail. CNEXT implements Teams telephony as a PBX replacement.
How does Microsoft Teams compare to Zoom or Webex?
Teams advantages over Zoom/Webex: complete Microsoft 365 integration (Outlook, SharePoint, OneDrive), Dataverse/Power Platform connectivity, Microsoft 365 Copilot (summarise meetings, action points), Teams Phone as PBX replacement and a single licence for all functions. Disadvantage: higher complexity in governance.
How do I ensure Teams is GDPR/nFADP compliant?
Teams with nFADP/GDPR compliance requires: Swiss or EU data residency (Microsoft 365 Swiss Cloud), Retention Policies for message retention, eDiscovery configuration, Compliance Recording (for regulated industries), Information Barriers and Data Loss Prevention. CNEXT configures Teams according to Swiss data protection standards.
What are external guests in Teams and how are they controlled?
External guests are non-employees (customers, partners, suppliers) invited to Teams channels. Governance options: complete deactivation, whitelist domains (only @partner.ch allowed), approval workflow for guest invitations, automatic expiry dates for guest accounts and regular access reviews.
How does Teams integrate with SharePoint?
Every Teams channel has a linked SharePoint document library. Files in Teams are SharePoint files — with SharePoint versioning, metadata and permissions. Viva Connections brings the SharePoint intranet directly into Teams. CNEXT recommends accounting for the Teams-SharePoint integration from the start in the governance concept.
Does CNEXT offer Teams training for employees?
Yes. CNEXT offers: foundation training (Teams basics, 2 hours), advanced training (Teams telephony, governance, 4 hours), administrator training (Teams Admin Center, PowerShell, compliance), champions programme (internal multipliers) and e-learning modules on request.
Implement or optimise Teams?
CNEXT implements Microsoft Teams with governance, compliance and telephony for Swiss businesses.
Free initial consultation