Question 1

What is an agentic website?

Accepted Answer

An agentic website integrates AI agents directly into the user interface: chatbots that answer customer questions autonomously, lead-qualification agents that pre-qualify prospects, and FAQ bots based on a company-owned knowledge base (RAG). Visitors receive immediate, accurate answers around the clock — without human intervention.

Question 2

What is RAG and how does it help my website?

Accepted Answer

RAG (Retrieval Augmented Generation) allows an AI bot to generate answers from your own documents, SharePoint pages or databases — instead of relying on general AI knowledge. The result: precise, company-compliant answers without hallucinations.

Question 3

Is an agentic website GDPR-compliant?

Accepted Answer

Yes. CNEXT hosts all AI solutions on Replit Enterprise in the EU. Conversation data is stored in a GDPR-compliant manner, audit logs ensure traceability and data does not leave the EU. On request, all model calls can be routed via Azure OpenAI Service in Switzerland or the EU.

Question 4

How long does it take to implement an agentic website?

Accepted Answer

A simple AI chatbot or FAQ bot is production-ready in 2–3 weeks. More complex solutions such as full self-service portals with CRM integration or multilingual lead-qualification agents take 4–8 weeks. CNEXT delivers a working prototype after the first week.

Question 5

Can the AI agent be integrated into our existing CRM or ERP?

Accepted Answer

Yes. CNEXT builds agentic API integrations for the most common systems: Salesforce, HubSpot, SAP, Microsoft Dynamics 365, SharePoint and custom REST APIs. The agent can read and write data — for example, automatically creating leads or raising support tickets.

Agentische Websites & CMS

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