What does the CNEXT Microsoft 365 Managed Service include?

CNEXT M365 Managed Service includes: proactive Azure Monitor & Defender monitoring, automated SLA reporting (monthly PDF reports), Microsoft 365 backup (CNEXT m365-backup), first and second-level SharePoint/Teams support and quarterly security & health reviews.

When does a Managed Service make sense for Microsoft 365?

A Managed Service makes sense for organisations with 20+ users that do not have a dedicated Microsoft 365 IT administrator. CNEXT handles monitoring, backups and support – so you can focus on your core business.

What is included in the CNEXT M365 backup service?

CNEXT m365-backup performs daily backups of: SharePoint Online (all sites and libraries), Exchange Online (mailboxes), OneDrive for Business and Microsoft Teams. Restoration at document, library or site level within 4 hours (SLA-dependent).

All solutions

Solution

Managed Services & SLA

Helpdesk. Monitoring. SLA. All from one source.

CNEXT takes over the IT operations of your Microsoft 365 environment – with personal helpdesk by phone, portal and email, proactive monitoring and clearly defined SLA tiers. You focus on your core business, we handle the rest.

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CNEXT Monitoring Agent — Azure Monitor + Defender

SLA uptime100%

Swiss Precision AG · M365 tenant · last 30 days

MFA sign-in events — last 60 min

🧠Agent Memory

0 items

Monitoring M365 environment…

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AI Agent ready

Azure Monitor · Microsoft Defender · Power Automate

Intranet & Digital Workplace Quality Management & Document Control AI Agents & Copilot Zero Trust & Identity Security Compliance & Data Protection (DSG)Customer Portals & Business Apps Migration & Modernisation Replit for Schools Managed Services & SLA Enterprise Vibe Coding Meeting AI & Teams Premium Agentic Websites & CMS Contract Management with SharePoint

What you receive

Helpdesk by phone, ticket portal and email – personal support, no IVR maze

Proactive Azure Monitor and Defender monitoring that detects issues before users report them

M365 backup with CNEXT m365-backup – daily backup and point-in-time restore

Quarterly security and health reviews with written report and concrete recommendations

Technologies used

Azure MonitorMicrosoft DefenderPower AutomateMicrosoft TeamsAzure AutomationM365 BackupIntune

CNEXT own products

m365-backup

Your helpdesk — three channels, one answer

Whether urgent issue or quick question — we're reachable whichever way works best for your team.

Phone

Direct voice, immediate help

Dedicated CNEXT helpdesk number
No IVR maze – straight to a technician
Callback guaranteed within SLA time

Ticket portal

Any time, with full visibility

Self-service portal for tickets & status
Automatic escalation on SLA breach
Monthly SLA report at the click of a button

Simple and trackable

Support address feeds directly into the ticket system
Automatic confirmation with ticket number
Complete communication history

Standard: Mon–Fri 07:00–18:00. Optional: 7 days per week, 07:00–21:00 (Professional & Enterprise SLA).

Three SLA tiers — one for every need

Clear response times, defined scope and a personal contact — from Starter to Enterprise.

Essential

Solid baseline protection

From CHF 490 / mo.

Response time (P1)4 h

Resolution time (P1)8 h

Support hoursMo–Fr 07–18

Support channelsPortal & email

MonitoringAzure Monitor

SLA reportingMonthly

M365 backup✓

Security reviews1×/year

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Why an SLA with CNEXT?

An SLA isn't red tape — it's your safety net. With CNEXT you get guaranteed response times, clear escalation paths and a team that knows your environment as well as their own.

Guaranteed response times

No vague promises — your response time is contractually fixed and measured monthly.

Proactive, not reactive

CNEXT often detects incidents before your users notice them — thanks to around-the-clock monitoring with Azure Monitor and Defender.

Transparent reporting

Monthly and quarterly SLA reports show uptime, ticket volume, MTTR and open items — complete and transparent.

Your dedicated contact

No call-centre roulette. You get a dedicated CNEXT technician who knows your environment, your users and your processes.

Typical monthly report

SLA Report — April 2026

Swiss Precision AG · Professional SLA

M365 tenant uptime99.97%