Microsoft 365 Copilot, Copilot Studio agents and tenant readiness. CNEXT helps Swiss enterprises adopt Copilot securely and successfully from Bern.
CNEXT helps Swiss organisations get value from Microsoft Copilot – both Microsoft 365 Copilot (the AI assistant in Office apps) and Copilot Studio (custom AI agents). Starting with a Copilot readiness assessment to ensure SharePoint permissions, DLP policies and Sensitivity Labels are correct before Copilot is switched on.
Copilot Studio details | Agentic AI services | Free Copilot readiness assessment →
Microsoft 365 Copilot (CHF 30/user/month add-on) is an AI assistant powered by GPT-4 integrated across Microsoft 365 apps: summarises emails in Outlook, takes meeting notes in Teams, generates documents in Word, creates presentations from content in PowerPoint, analyses data in Excel and answers questions from SharePoint content in Teams Chat.
Copilot Studio is Microsoft's low-code platform for building CUSTOM AI agents. Unlike Microsoft 365 Copilot (general AI assistant), Copilot Studio agents are built for specific purposes: IT helpdesk, HR onboarding, contract analysis, customer Q&A. They use specific knowledge sources and permitted actions. Both can be used in the same M365 tenant.
CNEXT Copilot readiness assessment: (1) SharePoint permission audit – identify overshared sites (Copilot respects permissions – oversharing = data leaks). (2) Sensitivity Label coverage check. (3) Content quality review (stale/inaccurate SharePoint pages confuse Copilot). (4) DLP policy review. (5) Licence cost modelling. Assessment delivered in 1–2 weeks, CHF 2,400–4,800.
Top Copilot risks: (1) Oversharing – Copilot surfaces SharePoint content that was never meant to be widely seen (salaries in SharePoint lists, confidential reports). (2) Content quality – Copilot summarises outdated policies as if they were current. (3) False confidence – users trust Copilot responses without verification. CNEXT addresses all three in readiness assessments.
Assigning Copilot licences takes minutes. But a responsible Copilot deployment – with readiness assessment, permission remediation, Sensitivity Label deployment, training and champion programme – takes 6–12 weeks. CNEXT recommends this structured approach: clients who rush Copilot deployment without readiness work see low adoption and data governance incidents.
Microsoft's 2024 Work Trend Index: Copilot users save an average of 14 minutes per day. For a 100-user organisation at CHF 80/hour: 14 min × 100 users × 220 days = CHF 411,000 potential annual value. Copilot licence cost for 100 users: CHF 36,000/year. However, realised ROI depends heavily on use case and adoption quality. CNEXT builds ROI models per client.
Yes. CNEXT Copilot adoption: champion identification (enthusiastic early adopters per department), training (role-based: how to use Copilot for your specific job), a Copilot prompt library (SharePoint page with 50+ useful prompts for common tasks), Teams adoption channel (weekly tips, shared wins), adoption dashboard (Power BI, tracking active Copilot users per department) and 90-day success review.
Yes. Custom Copilot Studio agents can be surfaced in the Microsoft 365 Copilot interface ('Copilot extensibility'). Users can invoke a custom CNEXT-built HR bot from within the M365 Copilot chat without switching apps. CNEXT configures Copilot extensibility as part of Copilot Studio agent deployments.
Microsoft 365 Copilot add-on (CHF 30/user/month) is available on: Microsoft 365 Business Basic/Standard/Premium, E1, E3 and E5. It is NOT available on F1 (Frontline Worker) plans. Copilot Studio standalone licence: CHF 160/month per tenant (includes 25,000 messages). CNEXT advises on the most cost-efficient licence combination per use case.
CNEXT Copilot success metrics: active users per week (M365 Copilot usage analytics), Copilot interactions per user per week (engagement depth), user satisfaction score (quarterly survey), specific time saved per use case (measured before/after for focus groups), meeting notes adoption rate (% of Teams meetings with Copilot notes taken) and support ticket reduction for information requests.