Microsoft Copilot Agents
With Microsoft Copilot Studio and Azure AI Agent Service, we develop intelligent agents that automate your business processes – seamlessly integrated with Microsoft 365, Dynamics 365, and Power Platform.
What is Agentic AI?
Agentic AI refers to AI systems that independently plan, decide and execute tasks — without requiring human input at every step. Unlike simple chatbots or rule-based automation, AI agents use large language models (LLMs) to act with context and judgment. Microsoft Copilot Studio enables building such agents within the Microsoft 365 ecosystem, compliant with Swiss DPA from Swiss and European data centres.
faster task completion by Copilot users according to Microsoft research
Microsoft Copilot Research, 2024typical time to a productive AI agent with CNEXT
CNEXT“The most common mistake in Copilot deployments is missing data structure. Without clear Sensitivity Labels and a clean SharePoint organisation, Copilot reaches too many contents — creating confusion instead of efficiency.”
Marcel Haas— CEO & SharePoint Architect, CNEXT
Last updated: April 2026
How Does Microsoft Agentic AI Work in Practice?
Microsoft defines Agentic AI as the next evolutionary stage of artificial intelligence. Unlike traditional chatbots, these agents can act independently, make decisions, and execute complex business processes autonomously.
With Microsoft Copilot Studio, Microsoft has created an enterprise platform that enables companies to develop customized AI agents – from simple FAQ bots to fully autonomous business process agents.
Understands
Natural Language & Context
Plans
Strategic Task Decomposition
Acts
Autonomous Process Execution
Secure
Enterprise-Grade Security
Microsoft Copilot Agent
"Create a summary of the last quarterly reports and schedule a meeting with the finance team."
- • Access to SharePoint documents
- • Availability in Outlook Calendar
- • Teams integration for invitation
Done ✓Summary created and shared in Teams. Meeting scheduled for Thursday at 2:00 PM with the finance team. Should I prepare an agenda?
Which Microsoft Platforms Do We Use for AI Agents?
Microsoft offers different platforms for developing AI agents – each with unique strengths for different requirements.
Microsoft 365 Copilot
The integrated AI assistant in Microsoft 365. Copilot is embedded in Word, Excel, PowerPoint, Outlook, and Teams, helping employees with everyday tasks like writing text, analyzing data, summarizing emails, and documenting meetings.
- Integrated in M365 apps
- Uses enterprise data via Microsoft Graph
- Ready to use immediately
- License-based model
Microsoft Copilot Studio
The low-code platform for creating custom Copilots and AI agents. With Copilot Studio, business users and developers can build tailored agents that access company-specific data sources and execute actions in connected systems.
- Visual bot builder
- Power Platform integration
- Multi-channel deployment
- Custom knowledge base
Azure AI Foundry Agents
The enterprise platform for complex, autonomous agents. Azure AI Foundry (formerly Azure AI Agent Service) enables development of multi-agent systems with full control over LLM selection, orchestration, and integration with any backend systems.
- Full code control
- Multi-agent orchestration
- Any LLM models
- Enterprise scalability
Microsoft Copilot Studio
The central platform for developing, managing, and deploying AI agents in your organization.
Low-Code Development
Create AI agents visually with drag-and-drop – without deep programming knowledge. Ideal for business users and citizen developers.
Power Platform Integration
Seamless connection with Power Automate, Power Apps, and Dataverse for end-to-end process automation.
Multi-Channel Deployment
Publish your agents to Teams, Web, Mobile Apps, Telephony, and other channels with a single click.
What Types of AI Agents Does Microsoft Support?
Retrieval Agents
Search and aggregate information from various sources such as SharePoint, OneDrive, and Dataverse.
- • Document Search & Summarization
- • FAQ Answering
- • Knowledge Management
Task Agents
Execute defined tasks and workflows triggered by user interactions or events.
- • Appointment Booking & Calendar
- • Ticket Creation & Routing
- • Approval Workflows
Autonomous Agents
Act independently, make decisions, and execute complex, multi-step processes autonomously.
- • End-to-End Process Automation
- • Proactive Notifications
- • Intelligent Escalations
Enterprise AI Platform
Microsoft Copilot Studio
Central development platform for AI agents with visual low-code interface.
Azure OpenAI Service
Enterprise-grade GPT-4o and GPT-4 Turbo for natural conversations.
Microsoft Dataverse
Secure, scalable data storage with integrated business logic.
Power Automate
Over 1000+ connectors for seamless system integration.
Azure AI Services
Speech, Vision, Document Analysis, and other AI services.
Microsoft Entra ID
Enterprise security with Single Sign-On and Compliance.
AI Agents in Practice
HR & Onboarding Agent
Automates the entire onboarding process: from welcome emails to system access and scheduling coordination with relevant teams.
IT Service Desk Agent
Answers IT requests, automatically resolves common issues, and intelligently escalates complex cases to the right specialists.
Sales & CRM Agent
Qualifies leads, automatically updates Dynamics 365, and creates personalized follow-up communications for the sales team.
Finance & Procurement Agent
Processes invoices, automates approval workflows, and answers budget questions based on current financial data.
Related Topics
AI & Copilot Success Stories
See how we have successfully deployed AI solutions for our customers
Our AI Agents
Specialized AI assistants for healthcare
How much could your team save with AI agents?
Our ROI calculator shows you in 2 minutes how many hours and CHF your company can save per year through AI automation — based on real Swiss project data.
Calculate my ROI nowExample — 50-person team
3 200
hours saved / year
CHF 256 000
annual savings
< 4 months
payback period
* Based on avg. 1.3 h/day saved per agent user, CHF 80/h cost rate. Your numbers will vary.
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