Your AI colleagues for everyday SME life
Rüedu tracks emails in your CRM/ERP, Karin logs every call, Fridu manages pipeline and customer outreach, Cordula keeps addresses clean, Peschä handles the digital mailbox. Five concrete agents for your SME everyday.
Rüedu
Agentic Inbox & CRM/ERP Tracking
Rüedu tracks every email through to your CRM or ERP — diligent, reliable and discreet like a good office colleague. He knows your customers, your language and your processes, and makes sure no customer contact goes unlogged.
How Rüedu supports you
- Monitors Microsoft 365 and Google Workspace inboxes — understands what's coming in
- Automatically creates tasks and assignments from incoming emails
- Drafts replies using your company knowledge base or customer-specific data — with optional human validation step before sending
- Always keeps the human in the loop — configurable thresholds for review requests
- Sends daily or on-demand activity summaries by email to relevant team members
- Books appointments in Outlook or Google Calendar on behalf of your people
- Retrieves and sends documents from connected systems (e.g. resending a proposal from the ERP) directly to customers
- Logs call records and conversation notes directly into Abacus, Bexio, POffice and other CRM/ERP systems — and more
- Agentic UI: collects missing information interactively before drafting a reply
- Runs on Replit in a dedicated EU VM — cost-efficient, GDPR-friendly, latest frontier models
Transparent costs. Secure technology.
What does an agent cost?
Benchmarks for our standard agents — tailored exactly to your requirements.
Agents are complex systems and can cause unnecessarily high costs during development and operation if not implemented properly. At CNEXT we rely on standardized and secure technologies that remain cost-efficient in operation — from low-code in Microsoft 365 to fully self-hosted.
Security & Privacy
We build on Microsoft Azure and standardized technologies where your data remains in Switzerland or the EU. All implementations strictly follow Swiss DPA and GDPR. No training of AI models with your data. Full audit logging and access control.
Flexible deployment models
- Bring your own AI API key
- Local deployment possible
- Microsoft 365-native or self-hosted
- No vendor lock-in
What powers Rüedu
Replit & Azure Foundry
Cost-effective operation on Replit or Azure AI Foundry — EU VM or Swiss Azure region
Frontier LLMs
Latest language models (GPT-4o, Claude, Gemini) — best model for each task
Microsoft Graph API
Secure OAuth connection to Microsoft 365 — emails, calendar, contacts
Google Workspace API
OAuth connection to Gmail, Google Calendar and Google Contacts
Agentic UI
Interactive UI for collecting missing data — no guessing, targeted follow-up questions
Human-in-the-Loop
Configurable validation stages — from full autonomy to mandatory approval steps
How Rüedu works
Email arrives
Rüedu reads and classifies incoming emails in real time — in Microsoft 365 or Google Workspace.
Rüedu analyses & acts
He creates tasks, drafts replies, books appointments or retrieves documents — all automatically.
Human confirms (when needed)
In uncertain situations Rüedu pauses and asks. You decide — he executes.
Always the human in the centre
Rüedu does not act autonomously unless you want him to. Every action can be secured with a validation step: Rüedu drafts, a team member confirms — only then is it sent. All actions are logged. You have complete transparency and control at all times.
- Configurable validation thresholds per action
- Full audit log of all Rüedu actions
- No sending without human approval (configurable)
- Transparent: Rüedu shows its reasoning in uncertain cases
Rüedu suggests
I've prepared a reply to the quote request from Müller AG. Should I send it?
You decide
Frequently asked questions about Rüedu
What are AI agents for SMEs?
AI agents for SMEs are autonomous software systems that use large language models (LLMs) to independently handle tasks — from answering emails and verifying addresses to preparing invoices. CNEXT builds AI agents for Swiss SMEs on Microsoft Copilot Studio and Azure AI Foundry: cost-efficient operation, a human-in-the-loop principle (the human decides, the agent prepares), and full data sovereignty in Swiss data centres.
of knowledge workers use AI tools daily — the potential for SME agents is available now
Microsoft Work Trend Index 2025typical time to a first working agent MVP in a CNEXT workshop
CNEXTstarting price for a productive AI agent with CNEXT (one-time, including deployment)
CNEXT“The biggest misconception about AI agents for SMEs: people think it takes a large IT project. In reality, we can build a working prototype in two hours — and go live within two weeks.”
Marcel Haas— CEO & AI Architect, CNEXT
Last updated: July 2026
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Start with the free Agent MVP — CNEXT builds you a working pilot in 2 hours.
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