Question 1

What is Rüedu and what does he do?

Accepted Answer

Rüedu is a named AI agent from CNEXT, specialised in email and inbox management for SMEs. He monitors Microsoft 365 and Google Workspace inboxes, automatically creates tasks from incoming emails, drafts replies based on your company knowledge and books appointments in Outlook or Google Calendar.

Question 2

Can Rüedu send emails autonomously?

Accepted Answer

No — not without your permission. Rüedu works on a human-in-the-loop principle: he drafts replies but only sends after explicit approval by a team member. Validation thresholds are configurable — for routine replies the step can also be skipped.

Question 3

Which email systems does Rüedu support?

Accepted Answer

Rüedu supports Microsoft 365 (Outlook, Exchange Online) and Google Workspace (Gmail). For Microsoft 365 he uses the Microsoft Graph API, for Google Workspace the Gmail API. Both connections are set up with secure OAuth authentication.

Question 4

Where do the SME Agents run — is my data safe?

Accepted Answer

SME Agents run on Replit in a dedicated EU VM — your data does not leave Europe. CNEXT sets up all agents in a data-protection-compliant manner in accordance with Swiss DPA (nDSG) / GDPR. All actions are recorded in an audit log.

Question 5

How much does an SME Agent like Rüedu cost?

Accepted Answer

Costs depend on your email volume and the integrations required. CNEXT first offers a free Agent MVP — you get a working prototype in 2 hours and then decide whether and how to deploy Rüedu in production. Contact us for an individual assessment.

Question 6

Which telephony systems does Karin support?

Accepted Answer

Karin integrates with existing PBX systems via SIP/VoIP and supports common Swiss cloud telephony providers. In parallel she performs a real-time lookup of caller data in Microsoft Dynamics 365 — so she greets customers immediately by name with full call history at hand.

Question 7

How does escalation work with Karin?

Accepted Answer

Karin detects complex or sensitive call situations using configurable thresholds (e.g. topic, customer value, sentiment) and then seamlessly hands off the call to the right specialist — including a complete call transcript so no context is lost. Escalation rules are configurable per topic area.

Question 8

Which CRM systems does Fridu support?

Accepted Answer

Fridu connects natively to Microsoft Dynamics 365 and HubSpot. Both connections are bidirectional: Fridu reads deal status, contact data and activities, and writes log entries, updated fields and follow-up tasks back into the CRM. Additional CRM systems can be connected via API connectors.

Question 9

How does Fridu's daily pipeline digest work?

Accepted Answer

Every morning Fridu analyses the entire sales pipeline in Dynamics 365 and HubSpot: he identifies stale deals, overdue follow-ups and stagnating opportunities, then delivers the team a prioritised daily overview — directly via Microsoft Teams or email. Weekly, Fridu also produces a management report with forecast, stagnation flags and win/loss analysis.

Question 10

How does Cordula's Swiss Post address API integration work?

Accepted Answer

Cordula fetches the customer master from your ERP or CRM and automatically submits addresses to the Swiss Post address API. The API validates each address against the official Swiss address register and returns validated or corrected records. Cordula writes the cleaned data back to the source system and generates a structured report of all changes. For critical discrepancies or bulk corrections, Cordula pauses and waits for manual approval — all corrections are recorded in the audit log.

Question 11

What address formats and data sources does Cordula support?

Accepted Answer

Cordula works with Swiss addresses in the postcode/city/street format according to Swiss Post standard. As data sources she supports common ERP systems (SAP, Microsoft Dynamics Business Central) and CRM systems (Dynamics 365, HubSpot) via API connectors, as well as CSV/Excel imports for one-off batches. Premium customers with an active Swiss Post API subscription also receive ongoing address change tracking and historical diff reports showing which addresses have changed over time.

Question 12

Which dispatch channels does Peschä support?

Accepted Answer

Peschä supports two Swiss Post dispatch channels: the ePost digital channel (the recipient receives the document directly in their digital ePost inbox) and the Swiss Post print channel (physical letter delivery for recipients without a digital mailbox). Peschä automatically selects the right channel based on the recipient profile — routing rules are configurable via Power Automate.

Question 13

How does the digital mailbox work with Swiss Post?

Accepted Answer

Peschä connects to Swiss Post via the ePost API. Incoming letters are automatically received into the digital mailbox and classified. For outgoing documents (invoices, reminders, bulk mailings), Peschä fetches the documents directly from the ERP (Abacus or Bexio), has the address validated via Cordula and dispatches after human approval. All actions are recorded in the audit log and delivery confirmations are written back to the ERP.

Ihre KI-Kollegen für den KMU-Alltag

Rüedu

Wie Rüedu Sie unterstützt

Was Rüedu antreibt

Replit EU-VM

Frontier LLMs

Microsoft Graph API

Google Workspace API

Agentic UI

Human-in-the-Loop

Wie Rüedu arbeitet

E-Mail geht ein

Rüedu analysiert & handelt

Mensch bestätigt (wenn nötig)

Immer der Mensch im Mittelpunkt

Häufige Fragen zu Rüedu

Bereit für Ihren ersten KI-Kollegen?