Agentic AI Services

    AI Colleagues

    Your digital team members.

    We build bespoke AI agents that work autonomously, know your systems, and create value side by side with your team — developed together with you, for your specific needs.

    Beat
    Front Desk
    Vreni
    Bookkeeping
    Marco
    Quotes
    Anja
    Social Media
    Ruedi
    Dispatch
    Tobias
    IT Helpdesk
    The concept

    More than a tool.
    A colleague.

    Traditional automation executes rigid rules. An AI Colleague understands context, assesses situations and decides independently — like an experienced employee. It doesn't work for you, it works with you.

    We develop every AI Colleague together with you — side by side. Your domain knowledge combined with our technical expertise creates agents that truly fit your business.

    Context-aware
    Proactively acting
    System-integrated
    DSG/GDPR-compliant
    Classic automation
    AI Colleague
    Rigid rules
    Context-aware judgement
    Trigger-only
    Proactive & reactive
    One system
    Multi-system integration
    No learning
    Continuous improvement
    Manual effort for exceptions
    Autonomous escalation
    Four approaches

    Four complementary approaches — matched to your specific needs

    We recommend the best approach based on complexity, integration depth, governance and data sovereignty — from low-code inside Microsoft 365 to fully self-hosted.

    01

    Microsoft Copilot Studio Agents

    Low-code conversational and process automation — native to Microsoft 365 (Teams, Outlook, SharePoint).

    Real-world scenarios

    • HR: candidate screening, interview scheduling, onboarding and internal policy support
    • IT Service Desk: intelligent ticket resolution, user provisioning and knowledge retrieval
    • Finance: invoice processing, expense checks and reconciliation with Bexio/Abacus
    • Sales & Customer Service: lead qualification, personalised proposals and quotes

    Best for

    Fast M365-native automation

    Key advantage

    Low-code, quick deployment, seamless Teams integration

    02

    Foundry Agent Service

    Azure AI Foundry

    Enterprise-grade managed platform for complex, scalable multi-agent systems and long-running autonomous workflows.

    Real-world scenarios

    • End-to-end business process automation (order-to-cash, procure-to-pay)
    • Multi-system compliance and regulatory reporting orchestration
    • Advanced decision-support agents across structured and unstructured data

    Best for

    Complex enterprise multi-agent workflows

    Key advantage

    Scalable, managed, strong governance & observability

    03

    Custom Full-Stack AI Agents

    Bespoke agents built with modern full-stack technologies for highly specialised requirements and deep system integrations.

    Real-world scenarios

    • Unique proprietary business logic or complex algorithmic processes
    • Deep integration with legacy, on-premise or non-standard systems
    • Advanced multi-channel autonomous operation with custom security models

    Best for

    Deep custom integration & proprietary logic

    Key advantage

    Unlimited flexibility, full-stack development

    04

    OpenClaw Agents

    Open Source — self-hosted

    Autonomous, self-hosted AI agents built on the popular open-source OpenClaw framework — fully transparent, customisable and running on your own infrastructure for maximum data sovereignty.

    Real-world scenarios

    • Proactive personal and team assistance via Teams, WhatsApp, Telegram, Slack, email
    • Autonomous task execution (calendar, research, notifications, follow-ups)
    • Self-hosted solutions for regulated environments requiring full code transparency and zero cloud dependency
    • Cost-effective, auditable agents — full control and no vendor lock-in

    Best for

    Maximum sovereignty & transparency

    Key advantage

    Self-hosted, open source, full control & auditability

    All solutions can be deployed on Microsoft Azure with Swiss data residency or fully on-premises / self-hosted, backed by enterprise-grade security and compliance (Swiss DPA, GDPR).

    Service offering

    Meet the team

    No generic bots — digital colleagues with clear roles, built for Swiss SMBs. We give every AI Colleague a name, a character and a clear remit. Your team knows immediately who is responsible for what.

    Beat – Front-Desk Colleague

    Beat

    Front-Desk Colleague

    "I take every call — even at 22:30, when you're still in the workshop."

    Beat answers your customers' calls, WhatsApp and emails, qualifies enquiries, books appointments in your calendar and creates a clean CRM record for you. Whatever he doesn't know, he escalates to the right person — with the full history attached.

    For whom: Ideal for trades, fiduciaries, small agencies
    24/7 first contact in DE/EN/FR
    Books appointments straight into Outlook/Bexio
    Lead qualification with history

    Speaks to

    Microsoft TeamsOutlookWhatsApp BusinessBexio
    Vreni – Bookkeeping Assistant

    Vreni

    Bookkeeping Assistant

    "When a supplier is waiting, I get nervous. So I check the inbox every day."

    Vreni pulls supplier invoices from your inbox and scan folder, reads them, matches them against purchase orders and pre-books them into Bexio, Abacus or Topal. If she spots double payments or missing VAT, she pauses and asks.

    For whom: Ideal for SMBs with in-house accounting or fiduciary offices
    Capture & book supplier invoices
    Prepare payment runs
    Dunning for overdue customers

    Speaks to

    BexioAbacusTopalSharePoint
    Marco – Quote Writer

    Marco

    Quote Writer

    "Give me the brief — the quote will be on your desk after coffee."

    Marco turns a short note, a voice memo or a customer email into a complete quote: scope, items from your catalogue, prices, T&Cs, a clean branded PDF — and files everything in the right customer folder.

    For whom: Ideal for agencies, planners, installers, consultants
    Quotes in 10 minutes instead of 2 hours
    Pricing consistency across customers
    Versions & change orders documented automatically

    Speaks to

    WordSharePointBexioHubSpot
    Anja – Social Media Editor

    Anja

    Social Media Editor

    "I sound like you — just more regular."

    Anja drafts LinkedIn, Instagram and newsletter posts in your Swiss tone of voice, schedules them, monitors mentions and prepares replies for your one-click approval. She also sees which topics are trending and proposes them.

    For whom: Ideal for brands, restaurants, coaches, boutique agencies
    Weekly editorial plan at the press of a button
    Replies prepared for approval
    Suggests images & reel scripts

    Speaks to

    LinkedInInstagramMailchimpCanva
    Ruedi – Workshop Dispatcher

    Ruedi

    Workshop Dispatcher

    "No appointment forgotten, no spare part too late."

    Ruedi schedules service appointments, sends SMS reminders to customers, reorders spare parts when stock runs low, and prepares tomorrow's job list at end of day. When a job runs long, he proactively informs the customer.

    For whom: Ideal for garages, plumbers, electricians, service businesses
    Dispatch & route planning
    Customer comms via SMS/WhatsApp
    Spare-part reordering

    Speaks to

    OutlookBexioTwilioExcel
    Sina – Recruiting Screener

    Sina

    Recruiting Screener

    "I read all 80 applications — and remember the good ones."

    Sina reviews applications against your role spec, proposes a shortlist, writes friendly first-contact emails and schedules interviews — including across your team's calendars. Rejections she phrases respectfully and never as copy-paste.

    For whom: Ideal for SMBs with in-house HR or hiring managers
    CV screening against role profile
    Shortlist with rationale
    Scheduling & candidate nurturing

    Speaks to

    OutlookLinkedInSharePointTeams
    Tobias – IT Helpdesk

    Tobias

    IT Helpdesk

    "Forgot your password? No problem — I'll take care of it."

    Tobias is first line for your staff: password resets, M365 licence requests, new printers, VPN headaches, onboarding checklists. What he can't fix himself he documents cleanly and hands to your IT partner — with all the relevant logs attached.

    For whom: Ideal for SMBs without their own IT department
    24/7 first-line support in Teams
    Onboarding/offboarding automated
    Tickets cleanly handed to your IT partner

    Speaks to

    Microsoft TeamsEntra IDIntuneServiceNow
    Lena – Compliance Watch

    Lena

    Compliance Watch

    "I read what no one else reads — and tell you what matters."

    Lena tracks daily changes in Swiss DPA, VAT, industry regulation and Microsoft updates that affect your business. Once a week she writes a short briefing for management and flags contracts or processes you should review.

    For whom: Ideal for fiduciaries, healthcare, energy, finance, regulated SMBs
    Weekly compliance briefings
    Triggers contract reviews
    Audit logs at the press of a button

    Speaks to

    SharePointMicrosoft PurviewPower BIOutlook
    Fridu – Sales Assistant

    Fridu

    Sales Assistant

    "No deal goes forgotten — I always have your pipeline in view."

    Fridu monitors your CRM records in Dynamics 365 and HubSpot, spots deals at risk of going cold and alerts the team in time. He logs call outcomes automatically, drafts follow-up emails and delivers a clear pipeline overview every morning — so the sales team starts the day fully focused.

    For whom: Ideal for SMBs and agencies with an active sales team
    Daily pipeline digest via Teams or email
    Auto-draft follow-up emails after demos
    Weekly pipeline reports for management

    Speaks to

    Dynamics 365HubSpotOutlookTeams
    Cordula – Address Quality Agent

    Cordula

    Address Quality Agent

    "No package to the wrong address — I keep your master data clean."

    Cordula checks addresses automatically against the Swiss Post address API, corrects errors and syncs the cleaned data in the background with Abacus, Bexio or your ERP. Discrepancies are reported proactively via Teams or email — and everything is recorded in the audit trail.

    For whom: Ideal for SMBs with shipping, an ERP or a large customer base
    Automatic address check against Swiss Post API
    Background sync with Abacus, Bexio & ERP
    Proactive quality reports via Teams or email

    Speaks to

    Swiss Post APIWorkIQMicrosoft GraphPower Automate
    Our process

    Built side by side

    We don't build AI Colleagues for you — we build them together with you. Your domain knowledge is indispensable. We bring the technical expertise.

    01

    Discovery & Diagnosis

    Together we analyse your existing processes, identify the biggest friction points and define where an AI agent creates the most value.

    02

    Agent Design

    We jointly define the agent personality, language, capabilities, boundaries and escalation paths. You decide how your AI Colleague should behave.

    03

    Build & Integration

    Our team builds the agent with Microsoft Copilot Studio, Azure AI or our OpenClaw framework and integrates it into your existing system landscape.

    04

    Co-Training & Fine-tuning

    Together with your domain experts, we train and test the agent with real scenarios. You give feedback — we refine continuously.

    05

    Deployment & Go-Live

    We accompany the rollout, train your team and ensure the AI Colleague goes live productively and securely.

    06

    Monitoring & Evolution

    After go-live we monitor performance, usage and quality. Your AI Colleague grows with your business — we continuously develop it further.

    Real-world examples

    AI Colleagues in practice

    Company

    Swiss Energy Provider

    Regulatory Compliance Agent

    Challenge → Solution

    Hundreds of new regulations annually had to be manually reviewed and assessed. High time effort, risk of errors.

    AI agent scans EU and CH regulatory databases daily, assesses relevance, creates summaries and alerts compliance teams.

    Result

    85% less manual review time

    Company

    International B2B Trader

    Customer Service & Order Agent

    Challenge → Solution

    High volumes of similar enquiries about order status, delivery dates and product availability tied up the service team.

    AI Colleague connected to ERP, CRM and logistics system answers enquiries in real time — 24/7, in 3 languages.

    Result

    70% of enquiries fully automated

    Company

    Swiss Law Firm

    Contract Analysis Agent

    Challenge → Solution

    Contract reviews took hours. Lawyers wanted to focus on strategic work, not routine checks.

    AI agent reads contracts, extracts risk points, compares with template documents and creates structured reports in minutes.

    Result

    Reviews in 8 minutes instead of 3 hours

    Technology

    Platforms & Frameworks

    We are platform-agnostic — and choose together with you the best solution for your requirements and infrastructure.

    Microsoft Copilot StudioMicrosoft
    Azure OpenAIMicrosoft
    Azure AI FoundryMicrosoft
    Power PlatformMicrosoft
    OpenAI GPT-4oOpenAI
    Anthropic ClaudeAnthropic
    OpenClaw FrameworkCNEXT
    ReplitCNEXT
    Investment

    Transparent pricing

    Every project is unique. These benchmarks give you a first orientation.

    Starter Agent

    ab CHF 5'000

    Ideal entry point: one focused AI agent for a clearly defined use case.

    • 1 AI agent
    • Up to 3 integrations
    • Copilot Studio / Azure AI
    • Deployment & training
    • 30 days support
    Discuss project
    Recommended

    Professional Team

    ab CHF 15'000

    Multiple specialised AI Colleagues working together, covering your core workflow.

    • 2–4 AI agents
    • Multi-system integration
    • Agent-to-agent communication
    • Custom training
    • 90 days support & monitoring
    Discuss project

    Enterprise AI Workforce

    On request

    Bespoke AI agent ecosystem for complex, enterprise-wide requirements.

    • Unlimited agents
    • Full system integration
    • Dedicated development team
    • SLA-based support
    • Ongoing evolution & optimisation
    Discuss project
    FAQ

    Frequently asked questions

    What are AI Colleagues and digital coworkers?

    AI Colleagues (digital coworkers) are AI agents that autonomously handle tasks, interact with systems and deliver results – just like a digital employee. Unlike traditional RPA, AI Colleagues operate with natural language and adaptive reasoning. CNEXT implements AI Colleagues on Microsoft Copilot Studio and Azure AI Foundry for Swiss SMEs and enterprises.

    80%

    of repetitive knowledge work can be fully or partially taken over by AI Colleagues (McKinsey, 2024)

    McKinsey 2024
    24/7

    availability without sick days, holidays or overtime – AI Colleagues work around the clock for your organisation

    CNEXT
    ab CHF 12T

    for a production-ready AI Colleague on Microsoft Copilot Studio with CNEXT – including deployment, testing and documentation

    CNEXT Projektdaten

    AI Colleagues are no longer science fiction. We have already implemented digital coworkers for Swiss SMEs that daily handle hundreds of requests, book appointments and create quotes – without human intervention.

    Marcel HaasCEO & Solution Architect, CNEXT

    Last updated: July 2026

    Which AI Colleague do you need?

    Tell us about your biggest process problem. In a free 45-minute conversation, we define together which AI Colleague makes the biggest difference.