Question 1

What Microsoft 365 managed services does CNEXT offer?

Accepted Answer

CNEXT managed services: monthly tenant health monitoring (security score, usage, licences), SharePoint governance enforcement (site lifecycle, permissions, storage), security operations (Conditional Access policy review, Defender alert management, Entra ID access reviews), licence optimisation (monthly unused licence report), end-user helpdesk (Microsoft 365 questions, Level 1–2 support) and new feature rollout guidance (M365 Message Centre triage).

Question 2

How much do CNEXT managed services cost?

Accepted Answer

CNEXT managed service tiers: Essentials (monitoring, helpdesk, monthly report) from CHF 1,500/month for up to 100 users. Standard (Essentials + governance enforcement, security reviews, licence optimisation) from CHF 2,500/month. Premium (Standard + security operations, Copilot adoption programme, custom Power BI monitoring dashboard) from CHF 4,000/month. Custom pricing for 500+ user organisations.

Question 3

What is included in monthly tenant health monitoring?

Accepted Answer

CNEXT monthly monitoring: Microsoft Secure Score trend, SharePoint storage usage, active user counts per workload (Teams, SharePoint, OneDrive, Exchange), SharePoint site lifecycle status, external sharing audit, guest access review status, Defender alert summary, licence utilisation (assigned vs. active) and new Microsoft 365 features released that month. Delivered as a 2-page PDF report.

Question 4

How does CNEXT SharePoint governance enforcement work?

Accepted Answer

CNEXT governance enforcement: monthly SharePoint admin report review (sites approaching expiry, large sites, orphaned sites), automated site owner notifications (Power Automate), storage clean-up recommendations, permission audit (sites with 'Everyone' access), guest access expiry reminders and quarterly governance dashboard review with the client IT team.

Question 5

What is the CNEXT helpdesk for Microsoft 365?

Accepted Answer

CNEXT helpdesk handles Level 1–2 Microsoft 365 questions from client IT staff (not end users directly): SharePoint configuration questions, Power Automate errors, Teams admin issues, Entra ID questions, Copilot Studio agent issues and licence management. Response time: 4 business hours. Escalation to Level 3 (CNEXT senior architect) within 1 business day.

Question 6

Does CNEXT provide security operations as a managed service?

Accepted Answer

Yes. CNEXT security operations (for managed service clients): monthly Conditional Access policy review, Entra ID access review facilitation, Microsoft Secure Score improvement recommendations, Defender for Endpoint alert summary, monthly SharePoint security report (oversharing, external links) and quarterly penetration testing recommendation (coordinated with client).

Question 7

How does CNEXT handle Microsoft 365 feature releases?

Accepted Answer

CNEXT monitors the Microsoft 365 roadmap and Message Centre daily. For managed service clients: CNEXT triages each new feature (relevant/not relevant to client, action required/informational), provides a monthly 'New Features Digest' (plain-language summaries), coordinates timing of feature rollouts with the client IT team and proactively advises on features that require configuration changes.

Question 8

What are the benefits of CNEXT managed services vs. an in-house IT team?

Accepted Answer

CNEXT managed services benefits: (1) Breadth of expertise – one contract covers SharePoint, Power Platform, Copilot Studio, Security, Teams and AI. (2) Scale – 12-person CNEXT team vs. 1–2 internal IT staff. (3) Continuity – no knowledge loss from staff turnover. (4) Cost – CHF 1,500–4,000/month vs. CHF 8,000–15,000/month for a dedicated senior IT specialist. (5) Current knowledge – CNEXT tracks M365 changes daily.

Question 9

Can CNEXT provide emergency support outside business hours?

Accepted Answer

Yes. CNEXT managed service clients can add an optional Out-of-Hours Support extension (CHF 500/month): on-call engineer available via Teams/phone for production incidents 17:00–07:00 CET and weekends. Response time: 60 minutes for P1 (production outage), 4 hours for P2 (partial degradation). Subject to a defined incident classification matrix.

Question 10

How does CNEXT transition a new managed service client?

Accepted Answer

CNEXT managed service onboarding: Week 1–2: tenant access setup, documentation review (existing configuration), initial security and governance audit. Week 2–4: remediation of critical findings, monitoring dashboard setup, helpdesk process definition. Month 2: first monthly health report. Month 3: first governance review. Onboarding is included in the managed service contract.

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