Why Mina?
The daily routine in medical practices is shaped by numerous patient contacts, a dense appointment calendar, and high administrative workload. Mina – the AI assistant by CNEXT – automates administrative workflows and significantly relieves the practice team. The time gained flows directly into patient care.
What is Mina?
Mina is an intelligent AI assistant for medical practices that fully digitizes patient management, appointment scheduling, and communication. Patients reach Mina via an app or the practice website – without waiting on the phone. Mina is not a generic chatbot but a personalized assistant with personal login and knowledge of individual treatment history.
What can Mina do?
Appointment Management
Mina coordinates appointments efficiently and significantly reduces the administrative burden.
- Digital appointment booking: Patients book appointments at any time – directly via app or web.
- Automatic reminders: Mina reminds patients of upcoming appointments, reducing no-shows.
- Intelligent scheduling: Consideration of treatment duration, room availability, and staff resources.
- Real-time synchronization: All appointments are automatically synchronized with the practice management system.
Patient Communication
Mina handles routine communication and enables the team to focus on complex requests.
- Natural language communication: Patients communicate via text or voice – Mina understands both.
- Automatic callback management: Mina coordinates callbacks and automatically answers frequently asked questions.
- Multilingual: Mina communicates in German, French, English, and other languages.
- Document delivery: Prescriptions, referrals, and documents are securely transmitted digitally.
Patient Record & History
- Personal health dossier: Access to diagnoses, medications, and treatment histories.
- Reminders: Automatic notifications about upcoming check-ups and vaccinations.
- Secure data storage: All data is stored and transmitted in compliance with Swiss standards.
Mina and Microsoft
Mina was developed by CNEXT based on Microsoft Azure AI and Microsoft Copilot Studio. Seamless integration into existing Microsoft 365 environments is possible. Data protection and security according to Swiss standards are part of the architecture from the very beginning.