Book a 30-60 minute Microsoft 365 or AI consultation with a CNEXT expert. SharePoint, Power Platform, Copilot Studio, Replit and security. Same-day slots available.
Stuck on a SharePoint configuration, Power Automate flow, Copilot Studio agent or Replit deployment? CNEXT Instant Help connects you with a specialist in 30–60 minutes – same-day slots available. Fixed rate, no commitment.
Suitable for: specific technical questions, design decisions, architecture reviews, troubleshooting and sanity checks. Book a slot →
CNEXT Instant Help is a fixed-rate remote consultation (30 or 60 minutes) with a Microsoft 365 or AI specialist. You get direct access to an expert for specific questions, troubleshooting, architecture decisions or sanity checks – without a full project engagement. Same-day slots available Tuesday–Thursday.
Instant Help covers: SharePoint Online (permissions, search, governance, web parts, workflows), Power Apps/Automate (formula bugs, connector errors, flow logic), Power BI (DAX questions, visual design, data model), Copilot Studio (agent behaviour, knowledge source issues, connector errors), Replit (deployment, Microsoft 365 integration) and Microsoft 365 Security (Conditional Access, Entra ID, Defender).
Sessions are available in 30-minute (CHF 180) or 60-minute (CHF 320) slots. Most specific technical questions are resolved in 30 minutes. Architecture discussions and complex troubleshooting typically use 60 minutes. Sessions run via Microsoft Teams with screen sharing.
Preparation tips: have a specific question or issue ready (the clearer the question, the more useful the answer), prepare screenshots or recordings of errors, prepare access to the relevant Microsoft 365 admin centre or Copilot Studio environment (screen share), and list any context (licences in use, existing configuration, what you've already tried).
Yes, if needed. Instant Help sessions sometimes reveal a larger issue that benefits from a structured CNEXT project. At the end of every Instant Help session, CNEXT provides a written summary and, where relevant, a scoping estimate for follow-on work. There's never any pressure to proceed.
Standard slots: Tuesday–Thursday, 08:00–18:00 CET. Morning slots (07:00–08:00) and evening slots (18:00–20:00) are available on request with 24h advance notice. CNEXT can also arrange weekend sessions for urgent production issues at a 50% surcharge. Contact CNEXT to arrange non-standard slots.
Yes. The session fee covers the time, not the number of attendees. Up to 4 attendees from the same organisation can join. For structured group training (5+ people, specific learning objectives), CNEXT recommends a dedicated training session instead of Instant Help.
If a 30-minute session runs over, CNEXT can extend to 60 minutes at the same rate (pro-rated). If the issue requires offline research (e.g. reviewing a complex Power BI data model or SharePoint audit logs), CNEXT may provide follow-up findings within 24 hours as part of the session fee.
Sessions are recorded only with explicit consent from all participants. CNEXT sends a written summary of key findings and recommendations after every session by email – so you have a reference regardless of whether the session is recorded.
Book via: the CNEXT booking page (instant.cnext.ch – direct calendar link for Instant Help slots), email (hallo@cnext.ch with 'Instant Help' in the subject and your preferred time and topic), or phone (+41 31 xxx xxxx). Confirmation and Teams meeting link sent within 30 minutes of booking.