Azure AI Foundry enables a variety of AI applications. Here are proven use cases for Swiss companies.

Customer Service

Intelligent Support Bot

Situation:

• High volume of inquiries
• Repetitive questions
• 24/7 expectations

Solution with Azure AI Foundry:

• RAG with knowledge base
• Multi-Channel (Web, Teams, WhatsApp)
• Escalation to humans
• Multilingual (DE, FR, IT, EN)

Result:

• 60% self-service rate
• Faster initial response
• Higher customer satisfaction

Email Triage

Automatic Classification:

• Recognize urgency
• Assign to department
• Generate response suggestions

Document Processing

Contract Analysis

Challenge:

• Review hundreds of contracts
• Identify clauses
• Recognize risks

Solution:

• Azure Document Intelligence
• GPT-4 for analysis
• Custom prompts for industries

Output:

• Summary
• Critical clauses
• Risk assessment

Invoice Processing

Automation:

• OCR for capture
• Data extraction
• Validation against orders
• ERP integration

Knowledge Management

Enterprise Search

Problem:

• Knowledge in silos
• Hard to find
• Outdated documents

Solution:

• SharePoint + Azure AI Search
• Semantic search
• Personalized results

Expert Assistant

Industry Example Pharma:

• Regulatory knowledge base
• Quick answers to compliance questions
• Source references

HR & Recruiting

Application Screening

Features:

• CV analysis
• Skill matching
• Pre-selection ranking
• Bias monitoring

Onboarding Assistant

Support for new employees:

• FAQ bot
• Policy explanations
• IT support

Finance

Report Generation

Automated:

• Aggregate data
• Create narratives
• Formatting
• Multilingual versions

Anomaly Detection

Monitoring:

• Transaction patterns
• Recognize deviations
• Generate alerts

Production & Logistics

Quality Control

Vision AI:

• Image analysis
• Defect detection
• Documentation

Predictive Maintenance

Proactive maintenance:

• Analyze sensor data
• Predict failures
• Schedule maintenance

ROI Consideration

Typical Savings

• Support Bot: 40-60% time savings, 6-12 months ROI
• Document Analysis: 70-80% time savings, 3-6 months ROI
• Enterprise Search: 30-50% time savings, 12-18 months ROI

Investment Framework

• Pilot Project: CHF 30,000-50,000
• MVP: CHF 50,000-100,000
• Enterprise Rollout: CHF 100,000+

CNEXT Approach

1. 1Discovery – Prioritize use cases
2. 2Proof of Concept – Demonstrate feasibility
3. 3MVP – First productive version
4. 4Scaling – Company-wide rollout

Conclusion

Azure AI Foundry offers solutions for real business problems. With CNEXT, you will find the right entry point.