Question 1

Which Microsoft 365 licence is right for a Swiss SMB?

Accepted Answer

For SMBs with up to 300 employees, Microsoft 365 Business Standard or Business Premium are usually optimal. Above 300 users, with elevated compliance requirements or a need for Microsoft Defender and Purview, we recommend Microsoft 365 E3 or E5. CNEXT delivers a concrete licence breakdown by employee group.

Question 2

Where is Microsoft 365 data for Swiss customers stored?

Accepted Answer

Microsoft operates Swiss data centres in Zurich and Geneva. With Microsoft 365 Multi-Geo, Swiss tenants can keep data in Switzerland or within the EU Data Boundary. Exchange, SharePoint and OneDrive support Swiss data residency; some services (e.g. Microsoft Copilot indexing) process metadata globally – CNEXT explains the implications for your FADP compliance.

Question 3

Is Microsoft 365 FADP and GDPR compliant for Swiss enterprises?

Accepted Answer

Yes, with the right configuration: an up-to-date data processing agreement (DPA) with Microsoft, Swiss/EU data residency, configured retention policies, DLP, sensitivity labels and a documented processing register. CNEXT delivers a FADP-compliant Microsoft 365 configuration including documentation for the Federal Data Protection Commissioner (FDPIC).

Question 4

What does Microsoft 365 Copilot cost per user in Switzerland?

Accepted Answer

Microsoft 365 Copilot is priced at roughly CHF 30 per user per month in 2026 (in addition to Microsoft 365 E3/E5 or Business). Minimum term is typically 1 year. CNEXT recommends a pilot of 25–50 users to validate ROI before a tenant-wide rollout.

Question 5

Do we need additional Microsoft 365 Backup?

Accepted Answer

Yes. Microsoft guarantees platform availability but does not restore lost business data beyond the standard retention windows. Swiss enterprises should add Microsoft 365 Backup (native), Veeam Backup for Microsoft 365 or mount10 to protect Exchange, SharePoint, Teams and OneDrive.

Question 6

How does CNEXT support Microsoft 365 adoption in Switzerland?

Accepted Answer

CNEXT delivers the full project: licence analysis, tenant setup, migration (Exchange, SharePoint, OneDrive, Teams, Confluence), security baseline, Copilot rollout, adoption and training. We are a Microsoft Solutions Partner and a Swiss boutique agency in Bern.