WGB Wärme Genossenschaft Bern
Microsoft 365 adopted, not just installed – adoption programme for WGB Wärme Genossenschaft Bern
CNEXTServices
- Microsoft 365
- Adoption
- Change Management
- Website
- KMU
- Genossenschaft
- Energiewende
01
The Challenge
Teams, SharePoint, and OneDrive were technically ready.
The employees were not.
Many continued using local drives, communicating by email, and ignoring Teams.
The reason: no time for training, no clear picture of what would personally improve for them.
Without targeted support, the rollout risked becoming an investment without return.
02
Our Solution
We built an internal adoption website on SharePoint – structured around work scenarios, not products.
Employees found answers to their concrete questions: how do I share documents with external parties?
How do I run meetings more efficiently?
Short explainer videos, step-by-step guides, and success stories from within the organization.
In parallel, change management workshops with department heads and an ambassador programme with selected key users per area.
03
The Result
Six months after go-live, over 85% of employees were actively using Teams. Support requests for basic tasks dropped by 60%. Local drives were fully replaced.
More about the customer:
WGB Wärme Genossenschaft Bern
