EDUBERN - Kanton Bern
Solve IT problems yourself, no queue needed – self-service portal for EDUBERN
ITSMSharePointSelf-Service
CNEXTLIVE
IT-Self-Service für EDUBERN
EDUBERN – Kanton Bern
SharePoint OnlineAktiv
Power AppsAktiv
Power BIRunning
ITSM · Self-ServiceSharePoint & Power Apps ITSM-Portal
CNEXTServices
- ITSM
- SharePoint
- Self-Service
01
The Challenge
The goal was a central platform where requests, status messages, and helpdesk tickets could flow in a structured way – giving schools a clear view and the service desk an efficient workflow.
02
Our Solution
We built the portal on SharePoint Online: service catalog, news, and system status updates at a glance. Schools can manage user accounts and helpdesk tickets directly.
Workflows provide efficiency and transparency. Specific workspaces support collaboration within specialist bodies and schools.
03
The Result
70% of all requests are now resolved through self-service. Schools have a clear overview of their active services, and the service desk can focus on complex cases.
More about the customer:
EDUBERN - Kanton Bern
