Microsoft Dynamics 365 consulting for Swiss enterprises: Sales, Customer Service, Business Central and Power Platform integration. CNEXT – Dynamics 365 partner from Bern.
CNEXT implements Microsoft Dynamics 365 – Sales (CRM), Customer Service, Business Central (ERP) and Field Service – integrated with SharePoint, Teams and Power Platform. Requirements engineering, data migration, customisation and user training.
FADP-compliant, Swiss data residency, fixed-price delivery. Free Dynamics 365 requirements workshop →
CNEXT implements: Dynamics 365 Sales (CRM, opportunity pipeline), Customer Service (ticketing, case management, omnichannel), Business Central (ERP: finance, inventory, purchasing), Field Service (scheduling, dispatch, mobile), Marketing (email campaigns, lead scoring) and custom Power Apps model-driven apps on Dataverse.
Dynamics 365 Business Central is Microsoft's cloud ERP for SMBs (up to ~250 users): general ledger, accounts payable/receivable, inventory management, purchasing, sales orders, project management and manufacturing. It is deeply integrated with Microsoft 365 and Power Platform. CNEXT implements and customises Business Central for Swiss SMBs.
Dynamics 365 integrates natively: Outlook integration (track emails, create records from inbox), Teams integration (view Dynamics records in Teams, collaboration timelines), SharePoint document storage for records, Power BI dashboards for Dynamics data and Power Automate flows for Dynamics process automation.
A standard Dynamics 365 Sales (CRM) implementation for a Swiss SMB (leads, contacts, accounts, opportunities, activities, basic reporting): 8–16 weeks. A full implementation with custom entities, integrations (ERP, marketing) and migration from legacy CRM: 3–6 months. CNEXT uses Microsoft Sure Step methodology.
Dynamics 365 Sales for 10–25 users (standard implementation, data migration, training): CHF 30,000–80,000. Business Central (finance, inventory, 20–50 users): CHF 50,000–150,000. Custom multi-module Dynamics 365 projects: CHF 150,000+. Annual licence costs are additional (from CHF 65/user/month for Sales Professional).
Yes. CNEXT has migrated Swiss clients from Salesforce CRM to Dynamics 365 Sales, and from Sage/local ERPs to Business Central. Migration includes data mapping, cleansing, test migration, parallel run and cutover. We use KingswaySoft and SSIS for data migration with full audit trail.
Yes. Dynamics 365 stores data in Microsoft's EU/Swiss data centres. CNEXT configures Microsoft 365 compliance settings for Dynamics: data residency, Sensitivity Labels, audit logging, user access controls via Entra ID, DPA (Data Processing Agreement) and documentation for the Swiss FADP processing register.
Dynamics 365 advantage for Microsoft-centric Swiss companies: deep M365 integration (Teams, Outlook, SharePoint), single vendor licensing, Power Platform extensibility, Swiss data residency and often lower total cost of ownership when M365 licences are already in place. Salesforce leads in ecosystem breadth and third-party integrations. CNEXT provides a neutral comparison assessment.
Yes. Dynamics 365 is built on Dataverse – the same platform as Power Apps model-driven apps. CNEXT extends Dynamics 365 with Power Apps (custom views, mobile apps), Power Automate (custom workflows, integrations), Power BI (custom dashboards beyond built-in analytics) and Copilot Studio (AI agents using Dynamics data).
Yes. CNEXT Dynamics 365 managed services: monthly system health checks, new feature rollout guidance, user training for new staff, helpdesk for end-user questions, customisation requests and licence management. Starting at CHF 2,500/month. Ideal for organisations without a dedicated Dynamics 365 admin.