Microsoft Copilot Studio consulting for Swiss enterprises: custom AI agents, chatbots, SharePoint knowledge bases and Microsoft 365 integration. CNEXT – Copilot Studio partner Bern.
CNEXT builds Microsoft Copilot Studio agents – conversational AI, process agents and autonomous workflows embedded in Teams, SharePoint and Microsoft 365. From a first prototype to a production agent with SharePoint knowledge base, Power Automate integrations and Entra ID security.
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Microsoft Copilot Studio is Microsoft's low-code platform for building custom AI agents ('copilots'). It enables creating conversational AI that answers questions from SharePoint knowledge, triggers Power Automate workflows, integrates with Microsoft 365 APIs and deploys to Teams, SharePoint or web without coding.
Copilot Studio agents can: answer questions from SharePoint/OneDrive knowledge bases, retrieve live data from systems via Power Automate, trigger multi-step approval workflows, create SharePoint list items, send Teams messages, process structured inputs (forms) and escalate to a human agent. All with natural language conversation.
Microsoft 365 Copilot (the CHF 30/month add-on) is a general-purpose AI assistant across Office apps. Copilot Studio builds CUSTOM agents trained on your specific knowledge and connected to your specific systems. The two are complementary: Copilot Studio agents can be surfaced inside the M365 Copilot experience.
Copilot Studio uses a 'message' model: tenants get 25,000 messages/month per tenant (included with M365 E3/E5 or Copilot Studio standalone). Additional messages cost ~CHF 0.01 each. CNEXT models the expected message volume before every project to estimate monthly operating cost.
Yes. Copilot Studio connects natively to SharePoint via Microsoft Graph. Documents, lists and pages serve as the knowledge base without data export. The agent retrieves answers with citations. CNEXT structures the SharePoint information architecture before building the agent to ensure high-quality responses.
A simple FAQ bot (SharePoint knowledge base, 10–20 topics): 1–2 weeks. A process agent (SharePoint knowledge + Power Automate actions + Teams deployment): 3–6 weeks. A complex multi-step autonomous agent with ERP integration: 6–12 weeks. CNEXT builds a live prototype in week 1.
Yes when correctly configured. Copilot Studio processes data within the Microsoft 365 compliance boundary with Swiss/EU data residency. CNEXT configures DLP policies (no sensitive data to external connectors), Entra ID authentication for the agent, audit logging and responsible AI settings for FADP compliance.
Yes. Via Power Automate connectors, Copilot Studio agents can query and write to SAP, Abacus, Salesforce, Dynamics 365 and any REST API. CNEXT designs the integration architecture so the agent retrieves live data (order status, customer info, inventory) without storing it outside the tenant.
Copilot Studio: low-code, native to Microsoft 365, for business users, fast time-to-value, ideal for conversational agents within Teams and SharePoint. Azure AI Foundry: developer-platform for complex multi-agent systems, custom models and enterprise-scale orchestration. CNEXT recommends starting with Copilot Studio and graduating to Foundry for advanced scenarios.
CNEXT tracks: resolution rate (% of conversations resolved without human escalation), user satisfaction (thumbs up/down, CSAT surveys), message volume and cost, adoption rate (active users/month), average handling time reduction and ROI vs. manual handling cost. We set up a Power BI dashboard for agent analytics.