Structured knowledge hub for Agentic AI: Copilot Studio, Azure AI Foundry, OpenAI, Prompt Engineering, AI Governance and Swiss AI compliance topics. CNEXT Switzerland.
The CNEXT Agentic AI Topic Cluster organises all AI agent knowledge: technology comparisons, governance frameworks, use case catalogues, prompt engineering, FADP compliance and Swiss enterprise AI strategy.
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The CNEXT Agentic AI Topic Cluster is a structured knowledge hub covering all topics relevant to AI agents in Swiss enterprises: platform comparisons (Copilot Studio vs. OpenAI vs. Foundry), use case catalogues, governance frameworks, FADP compliance for AI, prompt engineering guides, multi-agent architectures and Swiss AI market insights.
The four main platforms CNEXT works with: (1) Microsoft Copilot Studio – low-code, M365-native, best for SharePoint knowledge agents and Teams bots. (2) Azure AI Foundry – enterprise developer platform for complex multi-agent systems. (3) OpenClaw (CNEXT OSS) – self-hosted, maximum data sovereignty. (4) Custom full-stack – bespoke agents for unique requirements.
AI governance topics: AI use case classification (high/medium/low risk), responsible AI principles (Microsoft RAI + EU AI Act alignment), data governance for AI (what training data, what knowledge sources, data retention), AI incident management (what if the agent gives wrong advice), human oversight requirements and the AI governance roles (AI Owner, Data Steward, FADP representative).
Prompt engineering topics: system prompt design for Copilot Studio agents, few-shot examples for consistent agent behaviour, chain-of-thought prompting for complex reasoning, RAG prompt patterns (how to use retrieved context effectively), multilingual prompts (German/French/Italian in Swiss enterprise context), prompt testing methodology and anti-patterns (prompt injection risks).
Swiss-specific topics: FADP/nDSG compliance for AI systems, Swiss data residency options (Azure Switzerland North), AI procurement considerations for Swiss public sector (BöB and Kantone), Swiss AI market overview (active players, accelerators, investment landscape), Swisscom and Sunrise AI offerings, Swiss regulatory approach to AI (FDJP / FDPIC guidance).
The cluster includes an AI readiness self-assessment covering: technical readiness (M365 configuration, data quality, API availability), organisational readiness (AI governance, skills, sponsor), use case readiness (data available, ROI justified, FADP compliant) and cultural readiness (openness to AI-assisted work). CNEXT also offers a facilitated AI readiness workshop.
Multi-agent topics: orchestrator + specialist agent patterns, agent handoff protocols, shared memory and context management, tool definitions and function calling, error handling in multi-step agents, human-in-the-loop escalation design, monitoring multi-agent system execution and the tradeoffs between Copilot Studio orchestration and Azure AI Foundry Agent Service.
50+ use cases across: HR (onboarding assistant, leave chatbot, policy Q&A, performance review prep), IT (helpdesk first-line, Entra ID self-service, incident triage), Finance (invoice processing, expense classification, budget query), Sales (quote generation, CRM update, proposal drafting), Operations (shift scheduling assistant, quality checklist) and Legal (contract summarisation, clause extraction).
The CNEXT Agentic AI Topic Cluster is updated monthly: new platform features (Copilot Studio, Foundry, Azure OpenAI model updates), new Swiss regulatory guidance (FDPIC on AI), new CNEXT case studies and updated pricing information. Major updates are announced in the CNEXT blog and Builder Group Bern channel.
The public-facing topic cluster is accessible via the CNEXT website (cnext.ch/en/agentic-ai/topic-cluster). CNEXT managed service clients receive access to the full internal knowledge base including client case studies (anonymised), detailed configuration guides, PowerShell scripts and architecture diagrams. Contact CNEXT to discuss access for your team.